Due to the Spring Festival holiday, orders placed after January 20, 2025, will be shipped by February 7, 2025.
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After-Sales and Refund Policy

Part orders

As part orders are customized, they can NOT be canceled once they enter the picking process. To ensure fast shipment, we usually begin sorting parts in 12-24 hours after orders.

Missing Parts Detected

  1. If you find the missing or issued parts for the BrickNut products, pls don't worry, just pls make photos for missing/issued parts, then send photos in attachment by email to our service email: bricknutofficial@gmail.com, tell us the order number would be ok. We'll feedback to factory to get the spare one, then ship them with your next order together or directly.
  2. Alternatively, you can also select the missing parts on the website for a refund.Our policy for refunding missing parts is limited to within 30 days after the purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.

If you have any other questions regarding refunds, please contact us via email at bricknutofficial@gmail.com, and make sure to include your order email and order number in the message. Thank you for your trust.